The blog offers a personal take on the discussion of what employers have a right to expect from their staff in terms of mood and attitude. Most would accept that affability was a reasonable requirement for customer facing staff, but there is a case to be made for a positive attitude to be expected from all staff.
It is one thing to expect a positive attitude and to recruit based on that expectation, but companies can also help themselves by taking actions to create a positive atmosphere, and here many fail. Bullying, hypocrisy and poor role modelling all contribute to poor employee satisfaction; some leaders also lazily assume that staff will share their own preferences. Many use engagement surveys, but these can be superficial and employees in many firms have become cynical after years of surveys followed by no meaningful action.
Satisfaction drives mood and attitude, and improving satisfaction offers significant business benefits. So there is real value in really listening to staff, and at a granular level. Synthetron offers a proven, cost-effective way to achieve this.
Full article here: http://grahambobby.blogspot.be/2016/10/the-grumpy-ones.html